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FREQUENTLY ASKED QUESTIONS

How can I place an order?

Orders can be placed online at www.XANADUNATION.com

What forms of payment do you accept?

MasterCard, Visa, and PayPal.

How can I get in contact with Xanadu nation ?

You can email us at [email protected]

What is my Xanadu Kimonos size?

Click on the button below to access a general size chart for our kimonos.

What size should I pick if i'm at bottom of the size chart for my body type and weight?

Since our gis run a little bigger, we usually recommend that you go down a size if you like your gi to be on the fitted side. Some people prefer to have their gi more on the loose side and in that case, we suggest to refer to the size chart.

Disclaimer: Fit is very important to us and making sure people get in the right size is our #1 goal. We give each customer our best opinion on what size we think he/she may be, with the details provided to us by a customer. There are always factors of different body types that we sometimes cannot account for in each recommendation. If you have any sizing questions, please email us at [email protected]. Be sure to include your weight and height, along with any other brands you currently use.

How much will the kimonos shrink ?

Depending on how you care for and dry your kimono, we estimate there is at about a 1-3 inch shrink factor on all white gis and 1-2 inch shrinkage for black or blue gis.

When will my order ship?

Your order will usually be shipped same day (excludes Pre-sale/Pre-order items), unless otherwise stated. Courier transit time is in addition to the order processing time stated above. Orders placed on weekends and holidays will start processing on the next business day.

NOTE: This ONLY applies to general apparel items that are in stock. Kimonos and special releases are EXCLUDED. Kimono releases will ship within the estimated time given in the details of the product description.

Where do you ship?

We ship to most countries. 

How can I cancel my order?

In an effort to get orders to our customers hands quicker, we are now processing orders to ship on the same day you make your purchase if your purchase is completed before 2PM, EST (excludes pre-orders). Our process runs pretty quickly, so the time frame in which a customer can make a change or cancel an order is extremely short.

To cancel your order before it is shipped, please contact us at email at [email protected]. We will try our best to accommodate your request. Please reference your order number.

How can I make a change to my order?

Once an order is placed, we will not accept size changes. To make any changes, your order will be canceled and you will be required to reorder within the time frame of the sale being conducted.

Customers who choose the incorrect shipping method or request a change of address will cause a delay in processing an order and/or be subject to cancellation.

Can I combine multiple orders to ship together?

Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.

What happens if I did not receive my order?

If for some reason, you did not receive your order, please contact us via email at [email protected]. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address. In the event a customer would like to reship his/her returned or undeliverable package, customers will be responsible for reshipping charges and applicable fees.

Can I cancel a pre-order item?

If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations or returns made after the deadline may be subject to a cancellation fee of ten (10%) percent of the purchase price and will be refunded in the form of merchandise credit (no exceptions).

What can cause my order(s) to be modified, placed on hold or canceled?

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card, Paypal account, and/or orders that use the same billing and/or shipping address, or orders using a discount code that is not permitted, or orders placed over the specified purchase limit. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

What is your
Xanadu

Please note that our kimonos fit a little bigger than most brands to help compensate for future shrinkage. Our kimonos also come pre-shrunk, however, since the fabric is made of cotton there is always extra shrinkage regardless during the wash and dry cycle.

SIZE

HEIGHT(ft)

WEIGHT(lbs)

STANDARD

A0

5'0"-5'4"

110-140

A1

5'4"-5'8"

140-165

A2

5'8"-6'0"

165-195

A3

5'11"-6'3"

195-230

A4

6'2"-6'5"

225-250

A5

6'5"-6'8"

250-270

WIDER

A0H

5'3"-5'7"

165-185

A2H

5'6"-6'0"

220-260

A3H

5'8"-6'0"

195-225

LONG

A1L

5'6"-5'11"

135-165

A2L

5'11"-6'3"

165-190

A3L

6'3"-6'6"

170-205

FITTED

F0

4'7"-5'0"

75-85

F1

5'0"-5'2"

80-100

F2

5'0"-5'5"

100-130

F3

5'3"-5'6"

120-148

F4

5'5"-5'10"

140-175

F5

5'9"-6'2"

170-200

KIDS SIZES

M0

3'0"-3'8"

35-45(3-5Yrs)

M1

3'9"-4'4"

47-60(5-7 Yrs)

M2

3'10"-4'6"

60-70(7-9Yrs)

M3

4'6"-4'11"

70-85(9-12Yrs

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